Welcome to the Motor Vehicle Insurance and Repair Industry Code of Conduct

This is a voluntary national Code of Conduct that applies to all smash repairers and insurance companies that subscribe to it.

This Code is intended to promote transparent, informed, effective and co-operative relationships between smash repairers and insurance companies based on mutual respect and open communication.

Lodge a Dispute

To lodge a dispute click the link below
» Lodge a Dispute

Sign Up

To become a code signatory
» Sign the Code

Code Of Conduct

For more info on the code.
» Download the Code

2013 Code of Conduct Independent External Review

» Download the Review

2016 Code of Conduct

Click here to download the 2016 Code of Conduct, which will come into effect January 1st 2016.

2013 Code External Review

Click here to download the 2013 Code External Review.

Find A Signatory to the Code

Repairer Code Signatories

Insurance Code Signatories
»  Find an insurer code signatory.

Dispute Resolution

The Code provides two stages of Dispute Resolution. Disputes in the first instance should be raised under Internal Dispute Resolution (IDR).

To access details on the IDR process, or the nominated IDR contact point, provided by signatories to the Code:

» Internal Dispute Resolution Process

Should a dispute not be resolved through IDR the Code provides an External Dispute Resolution process, which is available through the LEADR group of mediators. To access details:

» External Dispute Resolution Process

Code Annual Report

Under the provisions of Section 12.2 of the Code, the Code Administration Committee is required to produce an Annual Report and to conduct an internal review of the operation of the Code after twelve months of operation. The 2007 Code Annual Report incorporates this review:

» Download the 2015 Annual Report
» Download the 2014 Annual Report
» Download the 2013 Annual Report
» Download the 2012 Annual Report
» Download the 2011 Annual Report
» Download the 2010 Annual Report
» Download the 2009 Annual Report
» Download the 2008 Annual Report
» Download the 2007 Annual Report

2010 Code of Conduct Independent External Review

The external review has been completed and you can you download the report  here.

Click here to read the response to the review.