Code

Welcome to the Motor Vehicle Insurance and Repair Industry Code of Conduct

This is a voluntary national Code of Conduct that applies to all smash repairers and insurance companies that subscribe to it.

This Code is intended to promote transparent, informed, effective and co-operative relationships between smash repairers and insurance companies based on mutual respect and open communication.

Sign Up

To become a code signatory
» Sign the Code


Code Of Conduct

For more info on the code.
» Download the Code


Code of Conduct Independent External Review

The external review has been completed and you can you download the report  here.

Find A Signatory to the Code

Repairer Code Signatories



Insurance Code Signatories
»  Find an insurer code signatory.

Dispute Resolution

The Code provides two stages of Dispute Resolution. Disputes in the first instance should be raised under Internal Dispute Resolution (IDR).

To access details on the IDR process, or the nominated IDR contact point, provided by signatories to the Code:

» Internal Dispute Resolution Process

Should a dispute not be resolved through IDR the Code provides an External Dispute Resolution process, which is available through the LEADR group of mediators. To access details:

» External Dispute Resolution Process

Code Annual Report

Under the provisions of Section 12.2 of the Code, the Code Administration Committee is required to produce an Annual Report and to conduct an internal review of the operation of the Code after twelve months of operation. The 2007 Code Annual Report incorporates this review:

» Download the 2009 Annual Report
» Download the 2008 Annual Report
» Download the 2007 Annual Report